Help/FAQs

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.  You will be directed to the main CLA website to update your information.  Note that it will take up to 30 minutes for your updated information to be reflected on your community profile.  Alternatively, you may log out of the community and back in to see your updated profile information.  

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.  Note that you will continue to see all of your information, but what information is shown to others will obey your selected settings.  

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

• First and/or last name
• Company/Institution name
• Email address
• City
• State
• Country

Note: only members who have opted into the CLA Directory will show in Search results.  You may opt into the CLA Directory here (under the Account tab).

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

A: Communities allow you to participate in discussions and share resources with other members.

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

A:  Click on “Communities” in the main navigation and click on “Communities I Can Join” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, you can view and control your subscription options.  

For each discussion, you have the following delivery options:

• Real time: sends an email every time a new message is posted.
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
• Consolidated Digest: Allows you to combine multiple communities into one notification email. Tip: if you've added a community to your Consolidated Digest, choose No Email for the Discussion Email option to avoid receiving multiple emails from a community.  

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

A: On the site, go to “Engage" > “Start a Discussion.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.

A: Visit My Profile and use the "My Contributions" drop-down menu to select "List of Contributions." This will show all contributions you've made to the community. Click the drop-down next to "View all items" and select "View draft items" to see your draft items only. Click "Edit Draft" to open the draft, where you can edit, save, post, schedule or delete it.

A: You can edit posts that you've contributed to the community by selecting the drop-down arrow next to the Reply button on your post and choosing Edit.  Make the desired edits and choose Save.  

A: You cannot delete a post you've contributed to a discussion forum.  This is designed to keep the integrity of a threaded discussion intact.  You may Edit your post as desired by following the steps above.  If you require that your post be removed from the community, use the drop-down arrow next to the Reply button on your post and choose "Mark as Inappropriate." Doing so will open a dialog box asking for the reason you're marking the post - use this text box to indicate that you'd like your post removed.  Submitting this will move the post from the discussion forum into a moderation queue, and a site moderator can assist with removing the post.  

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

A: If you are set up to receive email messages from the community via your "My Profile" > "My Account" > "Email Preferences" settings, but not receiving them, you may need to add the community domain to your allowlist. 

For email providers like Yahoo!, Gmail, or Hotmail, please add the following to your address book, contacts list, or safe senders list: DoNotReply@connectedcommunity.org and Mail@connectedcommunity.org.

If you use an employer- or organization-based email address, ask your IT department or vendor to add the following domains and IP addresses to your IP address allowlist:

• connectedcommunity.org
• mail.connectedcommunity.org
• 54.240.14.78
• 54.240.14.79
• 54.240.14.80
• 54.240.14.31
• 54.240.14.32
• 54.240.14.106
• 54.240.14.216
• 54.240.14.217
• 54.240.14.218
• 54.240.14.219
• 54.240.14.220
• 54.240.14.221

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

A: The libraries are populated in two ways:

1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

A: Tags are great way to organize and categorize content on your site. Tags can be applied to discussions and library entries.  Tagged items are prioritized in the search results.